{"id":11,"date":"2025-12-10T12:22:12","date_gmt":"2025-12-10T11:22:12","guid":{"rendered":"https:\/\/www.fud.it\/shop\/?page_id=11"},"modified":"2025-12-11T14:25:13","modified_gmt":"2025-12-11T13:25:13","slug":"rimborso_reso","status":"publish","type":"page","link":"https:\/\/www.fud.it\/shop\/rimborso_reso\/","title":{"rendered":"POLITICA DI RIMBORSO E RESO"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p><\/p>\n<p class=\"wp-block-paragraph\"><\/p>\n<h2><span style=\"color: #333333; font-size: 26px;\">Diritto di recesso<\/span><\/h2>\n<p data-start=\"132\" data-end=\"699\">Il Cliente ha diritto di recedere dal contratto di acquisto per qualsiasi motivo, senza necessit\u00e0 di fornire spiegazioni e senza alcuna penalit\u00e0, fatti salvi i casi di esclusione previsti al successivo punto IV. Per esercitare tale diritto, il Cliente dovr\u00e0 inviare a Fud una comunicazione entro 14 giorni dalla data di ricevimento dei Prodotti utilizzando il modello pi\u00f9 avanti riportato ovvero, qualora intenda esercitare il recesso prima di aver ricevuto i Prodotti, la comunicazione di recesso potr\u00e0 essere inviata in qualunque momento prima del loro ricevimento.<\/p>\n<p data-start=\"701\" data-end=\"789\">Tale comunicazione dovr\u00e0 essere inviata a mezzo lettera raccomandata A\/R, indirizzata a:<\/p>\n<p data-start=\"791\" data-end=\"868\"><strong data-start=\"791\" data-end=\"868\">GASTRONOMIE VULCANICHE SRL<br data-start=\"819\" data-end=\"822\" \/>VIA SANTA FILOMENA 35\/A<br data-start=\"845\" data-end=\"848\" \/>95129 CATANIA (CT)<\/strong><\/p>\n<p data-start=\"870\" data-end=\"1130\">Il Servizio Clienti di Fud provveder\u00e0, una volta ricevuta la comunicazione, ad aprire una pratica per la gestione del reso e a comunicare al Cliente le istruzioni sulla modalit\u00e0 di restituzione dei Prodotti, che avverr\u00e0 tramite corriere indicato da Fud stessa.<\/p>\n<p data-start=\"1132\" data-end=\"1195\">Il diritto di recesso \u00e8 disciplinato dalle seguenti condizioni:<\/p>\n<p data-start=\"1197\" data-end=\"2832\"><strong data-start=\"1197\" data-end=\"1203\">I.<\/strong> Il diritto si applica al Prodotto acquistato nella sua interezza; pertanto qualora il Prodotto sia composto da pi\u00f9 componenti o parti non \u00e8 possibile esercitare il recesso solamente per una parte del Prodotto acquistato.<br data-start=\"1424\" data-end=\"1427\" \/><strong data-start=\"1427\" data-end=\"1434\">II.<\/strong> In caso di esercizio del diritto di recesso Fud rimborser\u00e0 al Cliente l\u2019intero importo della merce resa, incluse le spese di spedizione ove previste, entro 14 giorni dalla data in cui \u00e8 stata ricevuta la comunicazione inerente l\u2019esercizio del recesso, fermo restando il diritto di Fud di sospendere il pagamento del rimborso fino all\u2019effettivo ricevimento dei beni. Il rimborso avverr\u00e0 utilizzando lo stesso metodo di pagamento usato dal Cliente, salvo che questi non abbia espressamente richiesto un metodo diverso. In caso di bonifico o pagamento in contrassegno sar\u00e0 a cura del Cliente fornire le coordinate bancarie sulle quali ottenere il rimborso (intestatario del conto, nome e indirizzo della Banca e IBAN).<br data-start=\"2150\" data-end=\"2153\" \/><strong data-start=\"2153\" data-end=\"2161\">III.<\/strong> Anche al fine di poter garantire il reso ai sensi di cui al precedente articolo, il Prodotto restituito deve essere nella scatola in cui sono stati ricevuti.<br data-start=\"2319\" data-end=\"2322\" \/><strong data-start=\"2322\" data-end=\"2329\">IV.<\/strong> Oltre ai casi indicati in Premessa (cliente non consumatore o che richiede la fattura), il diritto di recesso \u00e8 escluso nei seguenti casi, ai sensi dell\u2019art. 59 d.lgs 21\/2014:<br data-start=\"2505\" data-end=\"2508\" \/>\u2013 ordine di Prodotti confezionati su misura o chiaramente personalizzati;<br data-start=\"2581\" data-end=\"2584\" \/>\u2013 ordine di Prodotti che rischiano di deteriorarsi o scadere rapidamente;<br data-start=\"2657\" data-end=\"2660\" data-is-only-node=\"\" \/>\u2013 ordine di Prodotti sigillati che non si prestano a essere restituiti per motivi igienici o connessi alla protezione della salute e che sono stati aperti dopo la consegna.<\/p>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- \/wp:paragraph --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Diritto di recesso Il Cliente ha diritto di recedere dal contratto di acquisto per qualsiasi motivo, senza necessit\u00e0 di fornire spiegazioni e senza alcuna penalit\u00e0, fatti salvi i casi di esclusione previsti al successivo punto IV. Per esercitare tale diritto, il Cliente dovr\u00e0 inviare a Fud una comunicazione entro 14 giorni dalla data di ricevimento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITICA DI RIMBORSO E RESO - shop fud bottega sicula<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fud.it\/shop\/rimborso_reso\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITICA DI RIMBORSO E RESO - shop fud bottega sicula\" \/>\n<meta property=\"og:description\" content=\"Diritto di recesso Il Cliente ha diritto di recedere dal contratto di acquisto per qualsiasi motivo, senza necessit\u00e0 di fornire spiegazioni e senza alcuna penalit\u00e0, fatti salvi i casi di esclusione previsti al successivo punto IV. 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